OPERATING FAULTS
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System |
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Description |
Causes |
Solutions |
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No image is displayed. |
The screen is on standby. |
Ensure that the screen is not on standby. |
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No sound can be heard. |
The volume is set to minimum or pause. |
Increase the volume or deactivate pause. |
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No sound comes from the left, right, front or rear speakers. |
The balance or fader settings are incorrect. |
Adjust the sound balance or fader correctly. |
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The screen is frozen. |
The system memory is saturated. |
Restart the system by giving a long press on the multimedia system on/off button (keep pressed until the system restarts). |
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After the engine has been switched off, the screen goes out briefly and I am in the vehicle. |
The hands-free card might no longer be detected in the vehicle. |
Put the hands-free card in its dedicated area. Refer to your vehicle’s user manual. |
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Navigation |
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Description |
Causes |
Solutions |
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The vehicle position on the screen does not match its actual location or the GPS warning light on the screen remains grey or yellow. |
Incorrect positioning of the vehicle caused by GPS reception. |
Move the vehicle until reception of the GPS signal is improved. |
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The directions on the screen do not correspond to the actual road. |
The map is out of date. |
Download updates from www.myrenault.com. |
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Traffic flow information is not displayed on the screen. |
Guidance has not been activated. |
Ensure guidance is activated. Select a destination and begin the guidance. |
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some items on the menu are not available. |
Depending on the current command, some items will be unavailable. |
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Voice guidance is unavailable. |
The navigation system does not include the intersection. Voice guidance or guidance is deactivated. |
Increase the volume. Ensure voice guidance is activated. Ensure guidance is activated. |
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The directions of the voice guidance do not correspond to your exact location. |
The voice guidance may vary according to the environment. |
Drive according to the actual conditions. |
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The suggested route does not start or end at the required destination. |
The destination is not yet recognised by the system. |
Enter a road near to the required destination. |
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The system calculates a detour automatically. |
Prioritising avoid area settings or traffic restrictions will affect the calculation of the route. |
Deactivate the “Detour” function in the traffic settings menu. |
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Phone |
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Description |
Causes |
Solutions |
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No sounds or ringtone can be heard. |
The mobile phone is not connected to the system. The volume is set to minimum or pause. |
Ensure that the mobile phone is connected to the system. Increase the volume or deactivate pause. |
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Impossible to make a call. |
The mobile phone is not connected to the system. The phone keypad has been locked. |
Ensure that the mobile phone is connected to the system. Unlock the phone keypad. |
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Voice recognition |
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Description |
Causes |
Solutions |
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The system does not recognise the voice command stated. |
The voice command has not been recognised. The voice recognition time delay has expired. The voice recognition cannot operate properly due to a noisy environment. |
Check that the voice control is available (refer to the “Use voice control” section). Speak within the voice recognition time delay. Speak in a quiet environment. |
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Media |
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Description |
Causes |
Solutions |
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Android Auto™/CarPlay™ does not start on the multimedia system. |
The USB cable is not compatible for data transfer. |
Use a USB cable recommended by the telephone manufacturer to ensure that the app works correctly. |