EMERGENCY CALL
If the vehicle is equipped, the emergency call function can be used to call the emergency services (without charge) automatically or manually in the event of an accident or illness, reducing the time it takes for the emergency services to arrive.
Note: the emergency call operates:
- in countries covered by the associated telematics emergency services and infrastructure compatible with the system;
- depending on the network coverage in the geographical region where the vehicle is being driven.
If you use the emergency call function to report an accident which you have witnessed, this implies stopping where traffic conditions allow in order for the emergency services to locate your vehicle and therefore the location of the reported accident.
In all cases, comply with local legislation.
1 System operation warning light:
- green: operational
(network available);
- off: non-operational
(network unavailable);
- red: operating fault;
- green flashing: call in progress.
2 Automatic mode warning light;
3 SOS button;
4 Microphone;
5 Speaker.
A call is always made as follows:
- the call is set up with the emergency services;
- send data related to the incident (vehicle identification plate, local time of the call, last positions, direction of the vehicle);
- voice communication with the emergency services;
- if necessary, emergency assistance is called.
Emergency call has two modes:
- automatic mode;
- Manual mode.
Use the emergency call only in the event of an emergency you are involved in, if you witness an accident or if you feel ill.
Automatic mode
If the automatic mode 2 warning light appears in green this confirms that the automatic system is activated.
The emergency call starts automatically in the event of an accident that has required the activation of the protective equipment (seat belt pretensioners, airbag etc.).
In the event of an accident, if the location and traffic conditions permit, stay close to the vehicle in order to be able answer the call centre quickly if necessary.
Manual mode
The emergency call is carried out by:
- pressing and holding the 3 button for at least three seconds;
or
- pressing the 3 button five times within ten seconds.
In the event of unintended operation, it is possible to cancel the call by pressing the 3 button for around two seconds, before the call is connected to the call centre.
Once a call is established, only the call centre can end the call.
Test mode
(depending on local laws)
Test mode is reserved exclusively for Approved Dealers to check that the emergency call feature is working properly.
To activate test mode:
- briefly press the 3 button three times;
- wait approximately 15 seconds;
- briefly press the 3 button three times.
Exit from test mode is automatic.
Operating faults
In some cases, the emergency call may not work (e.g. low battery).
When the system detects an operating fault, the 1 warning light turns red for over 30 minutes; consult an Approved Dealer as soon as possible.
The system operates with a dedicated battery. The battery service life is approximately four years (the 1 warning light lights up in red to warn you when approaching expiry).
Consult an approved dealer
To guarantee your safety and the proper operation of the system, any operation carried out on the battery (removal, disconnection, etc.) must be carried out by a qualified specialist.
Risk of serious burns or electric shocks.
You must respect the replacement intervals (without exceeding them) as stated in the maintenance document.
The battery is a specific type. Please ensure it is replaced with the same type.
Call an approved Dealer.
Without the emergency call feature, the system is not trackable and will not be under constant surveillance. Data is automatically and constantly erased, and the system stores only the last three positions of the vehicle.
Data is only sent in the event of an emergency call. Data sent to the call centre is treated according to the personal data protection laws applicable in the country where you are located. The system stores activity history data for 13 hours only.
The vehicle owner has the right of access to their data. They can request that the data be corrected, deleted or locked.
