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Emergency call

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Emergency call

If the vehicle is equipped, the emergency call function can be used to call the emergency services (without charge) automatically or manually in the event of an accident or illness, reducing the time it takes for the emergency services to arrive.
Note: the emergency call function is operational:
  • in countries covered by the associated telephone emergency services and infrastructure compatible with the system;
  • depending on the network coverage in the geographical region where the vehicle is being driven.
If you use the emergency call function to report an accident which you have witnessed, this implies stopping where traffic conditions allow in order for the emergency services to locate your vehicle and therefore the location of the reported accident.
In all cases, comply with local legislation.
Tip
Use the emergency call only in the event of an emergency you are involved in, if you witness an accident or if you feel ill.
1.
System operation warning light:
  • green: operational
(network available);
  • off: non-operational
(network unavailable);
  • red: operating
fault;
  • flashing green: call in progress.
2.
Automatic mode warning light.
3.
SOS button.
4.
Microphone.
5.
Speaker.
A call always takes place as follows:
  • the call is initiated with the emergency services;
  • data related to the incident (manufacturer's plate, time of the call, last locations, vehicle direction, etc.) is sent;
  • voice communication takes place with the emergency services;
  • if necessary, emergency assistance is called.
There are two emergency call modes:
  • automatic mode;
  • Manual mode.
Automatic mode
If the automatic mode warning light 2 appears in green, this confirms that the automatic system is activated.
The emergency call starts automatically in the event of an accident that has required the activation of the protective equipment (seat belt pretensioners, airbag etc.).
WARNING
In the event of an accident, if the location and traffic conditions permit, stay close to the vehicle in order to be able answer the call centre quickly if necessary.
Manual mode
The emergency call can be initiated by:
  • pressing and holding the button 3 for at least three seconds;
or
  • pressing the button 3 five times within ten seconds.
If the button was pressed by mistake, it is possible to cancel the call by pressing and holding the button 3 for around two seconds, before the call is connected to the call centre.
Once a call is established, only the call centre can end it.
Operating faults
In some cases, the emergency call may not work (e.g. low battery, etc.).
If the system detects an operating fault, the warning light 1 is illuminated in red for more than 30 minutes. Contact your approved Dealer as soon as possible;
Tip
The system operates with a dedicated battery. The battery service life is approximately four years (the warning light 1 appears in red to warn you).
Consult an approved dealer.
WARNING
To guarantee your safety and the proper operation of the system, any operation carried out on the battery (removal, disconnection, etc.) must be carried out by a qualified specialist.
Risk of serious burns or electric shocks.
You must respect the replacement intervals (without exceeding them) as stated in the maintenance document.
The battery is a specific type. Please ensure it is replaced with the same type.
Call an approved dealer.
Tip
Without the emergency call feature, the system is not trackable and will not be under constant surveillance. Data is automatically and constantly erased, and the system stores only the last three positions of the vehicle.
According to legislation relevant to the country, data is only sent in the event of an emergency call. Data sent to the call centre is treated according to the personal data protection laws applicable in the country where you are located. The system stores activity history data for 13 hours only.
The vehicle owner has the right of access to their data. They can request that the data be corrected, deleted or locked.

connected assistance emergency call (e-call)