Operating faults

The vehicle position on the screen does not match its actual location or the GPS warning light on the screen remains grey or yellow.

Incorrect positioning of the vehicle caused by GPS reception.

Move the vehicle until reception of the GPS signal is improved.

Traffic flow information is not displayed on the screen.

Guidance has not been activated.

Connected services are not activated.

Ensure guidance is activated. Select a destination and begin the guidance.

Check that the connected services are activated and activate data collection.

some items on the menu are not available.

Depending on the current command, some items will be unavailable.

Some functions are not available while the vehicle is moving.

Stop the vehicle.

Voice guidance is unavailable.

Voice guidance or guidance is deactivated.

Increase the volume. Ensure voice guidance is activated. Check that guidance is in progress.

The suggested route does not start or end at the required destination.

The destination is not yet recognised by the system.

Enter a road near to the required destination.

No sounds or ringtone can be heard.

The mobile phone is not connected to the system.

The volume is set to minimum or pause.

Ensure that the mobile phone is connected to the system. Increase the volume or deactivate pause.

Impossible to make a call.

The mobile phone is not connected to the system.

The phone keypad has been locked.

Ensure that the mobile phone is connected to the system. Unlock the phone keypad.

CarPlay™ or Android Auto™ replication is not operating.

The telephone is not connected or is not compatible with the system.

Check the compatibility of the telephone with these applications. Check that the telephone is properly connected to the system.

The system does not recognise the voice command stated.

The voice command has not been recognised.

The voice recognition time delay has expired.

The voice recognition cannot operate properly due to a noisy environment.

Check that the voice command function is available (refer to the "Use voice control" section). Speak within the voice recognition time delay.

Speak in a quiet environment.

Downloading the new SW takes a very long time.

Poor reception of the Internet network.

The download requires a minimum driving time.

Move the vehicle to an area covered by the Internet network.

Carry out additional driving phases.

The update completion is never requested.

The vehicle is not secured.

Check that the vehicle is properly stopped (parking brake applied).

Screens are off, loss of sound, loss of some functions during the update.

The update is in progress.

Wait for updating to end.

The request to complete the update does not appear.

No response in the month following the beginning of the update.

The server will restart the operation later. You can manually check if the update is still available.

The update was not completed.

Updating system internal error: the other functions are not affected.

Incompatibility with direct current charging (specific to electric/hybrid vehicles).

Consult an approved dealer.

Wait until the update is complete before performing a direct current charge.

For more information on the warning lights, please refer to the vehicle user manual.

The update failed to complete due to an error and the warning light is displayed.

Critical error.

The vehicle must not be restarted. Call an approved dealer.

For more information on the warning lights, please refer to the vehicle user manual.

The update failed to complete due to an error and the warning light is displayed.

Error during updating (non-critical).

Contact an approved dealer to resolve the issue.

For more information on the warning lights, please refer to the vehicle user manual.