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Technical assistance
Technical assistance
From the "Applications" World
, select the approved dealer application to access breakdown assistance or the troubleshooting
hotline.
![](/sites/default/files/uas/eng/OPEN-R-LINK/img_20006_ccs2_001_1.png)
Note:
- some apps are only available by subscription. For further information, please contact an approved dealer;
- breakdown assistance by phone is emitted directly from your vehicle multimedia system and does not require a telephone connected to the multimedia system.
"Assistance"
![](/sites/default/files/uas/eng/OPEN-R-LINK/img_20007_ivi2_012_1.png)
Use the Approved Dealer's assistance app to access a call centre and receive assistance
in repairing or servicing your vehicle in the event of a breakdown.
Press 1 to call the repair or maintenance assistance for your vehicle in the event of a breakdown.
During a call, some of your multimedia system functions are no longer accessible:
- adjusting the volume of the other audio sources;
- put a call on hold;
- transferring the call to your phone;
- calling from your phone.
Following your call, the operator will send, via the multimedia system, a list of
POIs POI (points of interest) around your location that correspond to your technical issue(s).
Note: some breakdown services must be paid for. For more information, please consult your
insurance provider or authorised dealer.