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Technical assistance

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Technical assistance

From the "Applications" World, select the approved dealer application to access breakdown assistance or the troubleshooting hotline.
Note:
  • some apps are only available by subscription. For further information, please contact an approved dealer;
  • breakdown assistance by phone is emitted directly from your vehicle multimedia system and does not require a telephone connected to the multimedia system.

"Assistance"

Use the Approved Dealer's assistance app to access a call centre and receive assistance in repairing or servicing your vehicle in the event of a breakdown.
Press 1 to call the repair or maintenance assistance for your vehicle in the event of a breakdown.
During a call, some of your multimedia system functions are no longer accessible:
  • adjusting the volume of the other audio sources;
  • put a call on hold;
  • transferring the call to your phone;
  • calling from your phone.
Following your call, the operator will send, via the multimedia system, a list of POIs POI (points of interest) around your location that correspond to your technical issue(s).
Note: some breakdown services must be paid for. For more information, please consult your insurance provider or authorised dealer.