Back to the list

MY RENAULT

  • 1
  • 2
  • 3
  • 4
  • 5

Introduction

Your “My Renault” customer account is available from the https://renault-connect.renault.com website or by downloading the “My Renault” app to your smartphone.

Note:

- the “My Renault” app is under constant development. Connect regularly to enhance your account with new features;

- for more information on compatible telephones, contact an authorised dealer or visit https:// renault-connect.renault.com.

- For further information, contact an approved dealer or view the Renault Connect package at https://renault-connect.renault.com.

From your “My Renault” customer account, you can interact with your vehicle and obtain information:

- view your vehicle information;

- access the history and calendar of your interviews and make an appointment;

- locate the place where your vehicle is parked;

- activate your vehicle’s horn and lights remotely;

- view and manage your contracts and services;

- consult the vehicle E-Guide;

- locate an approved dealer nearby;

- create/modify your “My Renault” “PIN code”;

-...

Note:

- certain functions depend on the vehicle equipment, subscription to service contracts and the laws in the country;

- some functions can only be accessed from your smartphone using the “My Renault” app;

- the services must be activated in order to enable remote control of the vehicle. Please see the section entitled “Activating services”;

- creating a “My Renault” “PIN code” allows you to access connected services securely.

When you use the “My Renault” app, you are using your phone's internet connection (subject to charges and limitations imposed by your mobile operator).

Connected services in “My Renault

For electric vehicles

You can benefit from the connected services in your “My Renault” app, such as:

- check the battery level and charging status;

- programme charging;

- launch/programme the air conditioning or heating system;

- access the “Mobilize charge pass” (charging station payment method);

- find available recharging terminals nearby;

- plan a route, identifying the recharging terminals along your route;

-...

Note: the charging, air conditioning and heating programming functions are only available on certain vehicles. For further information, please contact an Authorised Dealer of brand.

Create a “My Renault” user account

To access the “My Renault” functions, you must create a user account from the website or the “My Renault” application.

From the website:

- select “Create Account” from the home page;

- enter the information required to create the account.

From the app:

- select “Register” from the main menu of the application;

- enter the information required to create the account.

A confirmation email will be sent to the email address previously provided.

To finalise the creation of your “My Renault” account, click on the link displayed in the confirmation email.

Note: you can use the same username and password to log in to your web user account.

Register your vehicle in your “My Renault” account

From your “My Renault” account, click on “add a vehicle”, then add the VIN (vehicle identification number) or the registration number of your vehicle manually or by scanning it.

Synchronise your “My Renault” account with your vehicle.

In order to use the “My Renault” application and interact with your vehicle, you must synchronise the “My Renault”application with your vehicle.

Note:

- if you want to synchronise the “My Renault” app with your vehicle, you must be present in your vehicle with the multimedia system switched on and parked in an area with network coverage;

- if your “My Renault” app is not synchronised with your vehicle, you will not be able to access your service contracts.

From the “My Renault” app:

- log in to your account;

- from the main menu of the app, press the “Synchronise my vehicle” button and confirm by pressing again;

- follow the instructions shown on the multimedia system screen.

Once your “My Renault” account is associated with the multimedia system, the synchronisation will take place automatically.

Renewing a service

To renew one of your services as it approaches expiry, go to the “Renault CONNECT store” tab in your “My Renault” account then select “My services”.

Then click “Renew” and follow the step-by-step instructions.

SYNCHRONISING MY CAR WITH THE MY RENAULT APP

Although this video is not specifically for your vehicle, the principle described is identical